Mrs Luz Hughes

Written by a NHS patient at St Peter's Hospital

Fantastic post-surgery follow-up with Luz Hughes, who provided a detailed summary of surgery findings and put me at ease, taking care to answer my questions. After many negative experiences with hospital care elsewhere previously, I have been so impressed with the CEMIG team and the outstanding care at St Peter’s Hospital, which seems truly patient-focused.

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Listening

Written by a NHS patient at St Peter's Hospital

Nothing

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Listening

Written by a NHS patient at St Peter's Hospital

Luz's attention, patience and care excelled my expectations. She did an amazing and very professional job. The difficulty came when I tried to contact her over the phone though. She is always so busy, its is hard to get through or get a hold of her. However, she goes the extra mile to give you a call back ASAP.

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Listening

Written by a NHS patient at St Peter's Hospital

Once I was allocated Luz Hughes I felt she listened to me, supported me and explained everything much clearly in a caring manner and supporting manner. She was able to reassure me and she had a sympathetic approach, which made me feel better about what I was going through post op. It felt like she was with me through it all and giving me a big hug, even though it was over the telephone each time. We need more people like Luz, who I feel is a big asset to the NHS and we need more people like her around. I would like to always have a nurse like Luz to look after me pre and post operation any time. Thank you for all you have done Luz.

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Listening

Written by a NHS patient at St Peter's Hospital

The relief I felt when I'd realised I found a medical professional that not only understood, but actually cared was so overwhelming I cried. Luz listened to everything I said very clearly, reassured me that I would be taken seriously and offered me an amazing level of care. When it came to rating my pain she told me that everything I was feeling was valid. She helped me get the surgery I needed not once but twice! I've had MRIs, ultrasounds and transvaginal scans sometimes within days (pre covid) which is absolutely amazing. I cannot recommend Luz enough.

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Listening